英语翻译People make important buying decisions based in part on their level of trust in the product,salesperson,and/or the company (Hosmer,1995).However,a customer often does not interact with any physical entity or representative of the web vend
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英语翻译People make important buying decisions based in part on their level of trust in the product,salesperson,and/or the company (Hosmer,1995).However,a customer often does not interact with any physical entity or representative of the web vend
英语翻译
People make important buying decisions based in part on their level of trust in the product,salesperson,and/or the company (Hosmer,1995).However,a customer often does not interact with any physical entity or representative of the web vendor when purchasing similar products online.Therefore,it becomes crucial for web vendors to manage how customers perceive the company,and to cultivate a solid reputation and ensure the utmost security for online consumers.Research has identified several crucial dimensions of online consumer perceptions towards the web vendor:perceived trustworthiness (McKnight,et al.,2002),perceived reputation (Jarvenpaa,Tractinsky,& Vitale,2000),and perceived security (Casalo,Flavian,& Guinaliu,2007; Chang & Chen,2009; Yenisey,et al.,2005).
Perceived reputation is the extent to which buyers believe that the selling organization is honest and concerned about its customers (Doney & Cannon,1997).For online vendors entering the market,reputation could be transferred from a variety of mechanisms,such as buzz and word-of-mouth or a vendor's "brick and mortar" existence.For example,companies such as Barnes and Nobles with a strong physical presence prior to introducing online services transfers a higher level of reputation absent for other web vendors who do not have a physical storefront.As perceived reputation of a web vendor has strong impact on the customer's overall perception towards (Jarvenpaa,et al.,2000),a positive perception toward a web vendor's reputation will reduce a consumer's uncertainty and increase assurances and trust about the web vendor (Casalo,et al.,2007).Although some suggested that perceived reputation as the antecedent of and fully mediated by perceived trustworthiness (Pavlou & Dimoka,2006),it is our assertion that the direct effect of the reputation of the web vendor also requires consideration.Initial formations of trust are crucial in supporting online consumer perceptions and behaviors (McKnight,et al.,2002); however,trust may become less salient as the online consumer continues interacting with the web vendor,or as the web vendor becomes more reputable in the marketplace.In other words,the reputation of web vendor may precede any necessity of formations of trust.Therefore,we hypothesis the following:
英语翻译People make important buying decisions based in part on their level of trust in the product,salesperson,and/or the company (Hosmer,1995).However,a customer often does not interact with any physical entity or representative of the web vend
人们在做购买决策时会在一定程度上依赖于对此产品、销售员以及该公司的信任程度 (Hosmer,1995).然而,顾客在网上购买相似的产品时并不总会与网上销售商的产品或销售员接触.因此,引导消费者如何感知产品、培育一个可靠的声誉、最大限度地保证在线消费者的安全感对网上销售商来说变得非常重要.现有研究已经总结出在线消费者对网上销售商感知的几种重要分类:感知信任度(McKnight,et al.,2002),感知声誉(Jarvenpaa,Tractinsky,& Vitale,2000),和感知安全性 (Casalo,Flavian,& Guinaliu,2007; Chang & Chen,2009; Yenisey,et al.,2005).
感知声誉是指购买者相信卖家是诚信的且关心其顾客的程度(Doney & Cannon,1997).对网上销售商而言,声誉可以从多种途径取得,如蜂鸣营销、消费者口碑或实体店购买体验.例如,像Barnes and Nobles 这样的公司,在网上推介服务之前就具有具有实体(商店)存在,这样就比其它没有实体店的商家有着更大的声誉.由于感知声誉对消费者整体感知有很大的影响(Jarvenpaa,et al.,2000),而商家声誉的正面的感知会减小消费者购买的不确定性、增强对商家的信任感(Casalo,et al.,2007).尽管一些人建议感知声誉如前所述是完全是由感知信任度调节的(Pavlou & Dimoka,2006),所以我们断定网上商家声誉所带来的直接效应需要商家重视.信任的最初形态对支持在线消费者感知和行为非常关键 (McKnight,et al.,2002).然而,当消费者持续与网上销售商接触时,信任这一因素不再那么显著,或者说这个商家在市场上有很好的声誉了.换句话说,网上销售商的声誉比任何形式的信任都更加重要.因此,我们的假设如下:
楼上翻译的挺好哦
人们购买决策的重要部分的根据其水平的倚靠产品,销售人员,和/或公司(Hosmer,1995)。然而,一个客户经常是不与任何物理实体的相互作用的网络供应商或其代表在购买同类产品在线。因此,它变得重要了网络供应商管理消费者怎么看待公司,及培养良好的声誉并确保最大限度保障消费者网上。研究确定了几个关键尺寸对网路消费者感知网供应商感知诚信(麦克奈特等问题,2002、、、)、知觉的名声,但Tractinsk...
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人们购买决策的重要部分的根据其水平的倚靠产品,销售人员,和/或公司(Hosmer,1995)。然而,一个客户经常是不与任何物理实体的相互作用的网络供应商或其代表在购买同类产品在线。因此,它变得重要了网络供应商管理消费者怎么看待公司,及培养良好的声誉并确保最大限度保障消费者网上。研究确定了几个关键尺寸对网路消费者感知网供应商感知诚信(麦克奈特等问题,2002、、、)、知觉的名声,但Tractinsky流和,2000),并意识到安全(Casalo,Flavian,和Guinaliu长和陈,2007分;,2009分;叶尼塞等问题,,2005)。
信誉感知的程度相信销售组织买家是诚实的,关心其客户(科特勒和大炮,1997)。为在线供应商进入市场,信誉可以转移到一种机制,比如巴斯和口碑或一个供应商的“砖和砂浆”的存在。例如,公司,如巴尼斯和贵族具有极强的身体存在前在线服务将介绍更高层次的声誉缺席另外的网络供应商没有物理店面。以对所网供应商具有较强的影响客户的整体感知对待(等问题,但,2000),积极向网络供应商的感知的名声会降低消费者的不确定性,增加网站的保证和信任供应商(Casalo等问题,,2007)。虽然一些人认为感知的声誉,充分介导药材觉察到的诚信(Pavlou和Dimoka,2006),这是我们的主张的直接作用网供应商的声誉也需要考虑。初步形成的信任至关重要,网络消费者的认知与行为支持(麦奈特王汝成等,2002,等);然而,信任会变得不那么显著为在线消费者继续用网络供应商互动,或者变得更加著名网供应商在市场上交易。换句话说,名誉的网络供应商可能先于任何阵型的必要性的信任。因此,我们假设如下:
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这个在有道翻译上输入就给翻译出来了。。。。。。。。
人们在做出重大的购买决定时,会有一部分原因是基于于对产品、销售人员或者公司的信任(Hosmer, 1995)。然而 ,当顾客在网上购买相似的产品时,通常不会和网店的实体机构或代表处接触。因此,对于网上店铺来说,怎样影响顾客对网店的印象、培育良好的声誉以及最大限度保护消费者的安全就变得十分重要。关于网络顾客对网上店铺的感知,研究表明有几个关键点:可感知的信赖性(McKnight, et al., 2...
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人们在做出重大的购买决定时,会有一部分原因是基于于对产品、销售人员或者公司的信任(Hosmer, 1995)。然而 ,当顾客在网上购买相似的产品时,通常不会和网店的实体机构或代表处接触。因此,对于网上店铺来说,怎样影响顾客对网店的印象、培育良好的声誉以及最大限度保护消费者的安全就变得十分重要。关于网络顾客对网上店铺的感知,研究表明有几个关键点:可感知的信赖性(McKnight, et al., 2002),、可感知的良好声誉(Jarvenpaa, Tractinsky, & Vitale, 2000)、可感知的安全性(Casalo, Flavian, & Guinaliu, 2007; Chang & Chen, 2009; Yenisey, et al., 2005)。
可感知的声誉从一定程度上说是指顾客相信这个销售机构是诚实的,是为顾客考虑的。(后面的括号就自己加上吧,这只是表示是谁谁谁在那一年提出了这种观点)对于参与市场的网上店铺来说,声誉可以通过许多渠道机制形成,例如谣言、口头评价、或者是卖家实体店的存在。例如,像Barnes 和Nobles这种具有强大实体店、对于网上服务介绍具有优先权的公司比那些没有实体店的公司更容易形成良好声誉。由于网店可感知的良好声誉对顾客的总体认知具有较大的影响力,一个对网店声誉的积极认知能够减少顾客的不确定性,增强确定性以及他们对网店的信任。虽然一些人认为,可感知的信誉是可感知的信赖的前身,两者完全可以调和,但是我们的观点是网店信誉的直接影响同样需要考虑。信任的初步形成在支撑顾客认知和行为过程中很重要,然而随着顾客继续和网店沟通,或者随着卖家在市场上更良好的信誉的行成,信任就变的没那么重要了。换句话说,店家的信誉可能优于信任的形成。因此,我们做如下假设:
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