英语翻译假设你是某零售银行的区域总经理,刚刚收到一份有关你所管辖的几间支行的顾客满意度调查报告.虽然调查结果显示两间表现不错的支行A和B的顾客满意度的平均水平都是“满意”,
来源:学生作业帮助网 编辑:六六作业网 时间:2024/12/19 17:40:25
英语翻译假设你是某零售银行的区域总经理,刚刚收到一份有关你所管辖的几间支行的顾客满意度调查报告.虽然调查结果显示两间表现不错的支行A和B的顾客满意度的平均水平都是“满意”,
英语翻译
假设你是某零售银行的区域总经理,刚刚收到一份有关你所管辖的几间支行的顾客满意度调查报告.虽然调查结果显示两间表现不错的支行A和B的顾客满意度的平均水平都是“满意”,但是当你具体查看调查结果的构成时,你却认识到问题并非如此简单.在基于5个等级的满意度评价中,支行A有33%的顾客感到“非常满意”,34%感到“满意”,33%感到“一般”;而支行B有10%的顾客感到“非常满意”,80%感到“满意”,10%感到“一般”.那么你将如何来评价这两间支行的服务质量?对于你来说,哪间支行的表现更佳?
英语翻译假设你是某零售银行的区域总经理,刚刚收到一份有关你所管辖的几间支行的顾客满意度调查报告.虽然调查结果显示两间表现不错的支行A和B的顾客满意度的平均水平都是“满意”,
Suppose you are a general manager of retail department in a bank,and just recieve a report about the consumers'satisfaction from the branches which you are in charge of.It reveals that the satisfaction of branch A and branch B,both of them did a well-done job,are the same at "satisfy" degree,but it is not so simple when you chech the composation of the investigation report.Base on the investigation which contains five degree of satisfaction,there are 33% consumers felt excellent,34% consumers felt satisfy and 33% consumers felt good for branch A,by contrast,there are 10% consumers felt excellent,80% consumers felt satisfy,10% consumers are felt good.So how will you evaluate the quality of their service?In you opinion,which one is better?
妈呀,我腿软了!
B比较好,虽然它的非常满意没有A多,但是它还是令人满意的,一般也之占10%,在看看A,只不过非常满意多,但你看看一般````
所以我觉得B比较好!!!!