英语翻译Measuring the effect of a new point of sale systemon the performance of drugstore operationsAbstractA new electronic point of sale (POS) system was deployed by a Hong Kong drugstore-chain in eight of its drugstores as the 1rst stage of a

英语翻译Measuring the effect of a new point of sale systemon the performance of drugstore operationsAbstractA new electronic point of sale (POS) system was deployed by a Hong Kong drugstore-chain in eight of its drugstores as the 1rst stage of a
英语翻译
Measuring the effect of a new point of sale system
on the performance of drugstore operations
Abstract
A new electronic point of sale (POS) system was deployed by a Hong Kong drugstore-chain in eight of its drugstores as the 1rst stage of a company-wide introduction of POS automation.The management wanted to know if the new system hada signi1cant impact on the performances of the drugstores where the new POS system was deployed.We explain in this paper the computation of ratings that gauge the relative performances of the drugstores using a new procedure called operational competitiveness rating analysis (OCRA).We used these ratings to determine whether the drugstore operations improved signi1cantly after the deployment of POS.A full discussion of OCRA’s development and its computational procedure is also provided.
Scope and purpose
The aim of this paper is to demonstrate,using a new performance measurement procedure called operational competitiveness rating analysis (OCRA),how the impact of a new electronic point of sale (POS) system on
the performance of a drugstore can be gauged.A case is presented involving a drugstore-chain in Hong Kong.Data on costs andrevenue were collected,before andafter the deployment of a POS system,from eight of the drugstores of the chain,spanning a period of 18 months.Computation of relative performance ratings for the drugstores using OCRA is explained.The drugstores were ranked by their performance ratings and a rank test was applied to determine if the average rank was signi1cantly higher after the deployment of the POS system.It was evident that while there was a general improvement in the performance of the drugstores over the 18-month period,performance improved signi1cantly after the deployment of the POS system.The paper also provides a full description of the development and computational procedure of the OCRA approach,and concludes with a brief discussion of its desirable properties as a performance measurement tool.
1.Introduction
The subject of this paper is a drugstore-chain in Hong Kong,which decided to introduce an electronic point of sale (POS) system in March 1996 as an important component of a strategic campaign to improve operational performance.Initially,eight drugstores were identi1ed with similar location,layout,and product and customer mix for the deployment of the POS system.Eleven months after the deployment of the system,a quantitative study was carried out to determine whether the new system hadind eedbeen instrumental in effecting signi1cant performance improvement in drugstore
operations.This paper discusses the results of that study and the performance measurement method used.

英语翻译Measuring the effect of a new point of sale systemon the performance of drugstore operationsAbstractA new electronic point of sale (POS) system was deployed by a Hong Kong drugstore-chain in eight of its drugstores as the 1rst stage of a
测量一个新的销售点系统的作用
在药房操作表现
Abstract
A新的电子卖点(POS)系统由香港药房链子在八部署它的药房中,POS自动化的全公司介绍的第1个阶段.管理是否想知道对新的POS系统部署药房的表现的新的系统hada signi1cant冲击.我们在本文解释测量药房相对表现使用称操作的竞争性规定值分析的一个新的做法规定值的计算(OCRA).我们使用这些规定值确定药房操作是否在POS.的部署以后改进了signi1cantly.也提供关于OCRA’s发展和它的计算程序的一次充分的讨论.
Scope和目的 本文的The目标怎么将展示,使用新的性能测量做法叫的操作的竞争性规定值分析(OCRA),一个新的电子卖点(POS)系统的冲击 药房的the表现可以被测量.提出案件介入药房链子的在香港.关于费用andrevenue的数据在andafter之前收集了,POS系统的部署,从八链子的药房,跨过18个月的期间.相对作业评定的计算药房的使用OCRA解释.药房由他们的作业评定排列,并且应用一个茂盛的测试确定平均等级是否是signi1cantly更高在POS系统的部署以后.是显然的,当有在药房的表现的一般改善经过18个月的期间时,表现在POS系统的部署以后改进了signi1cantly.本文也提供发展的一个完整描述和OCRA方法的计算程序,并且以关于它中意的物产的一次简要的讨论结束作为性能测量工具.
1.介绍 本文The主题是一个药房链子在香港,在3月1996日决定介绍一个电子卖点(POS)系统作为一次战略竞选一个重要组分改进操作的表现.最初,八个药房是与相似的地点、布局和产品和顾客混杂的identi1ed POS系统的部署的.在系统的部署的以后十一个月,一项定量研究被执行确定新的系统hadind是否在药房eedbeen在影响signi1cant表现改善的仪器
operations.本文谈论那项研究和性能测量使用的方法的结果.