我需要的是一篇作文,以“如果我是顾客,我需要什么样的服务?”为话题,在酒店头.
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我需要的是一篇作文,以“如果我是顾客,我需要什么样的服务?”为话题,在酒店头.
我需要的是一篇作文,以“如果我是顾客,我需要什么样的服务?”为话题,在酒店头.
我需要的是一篇作文,以“如果我是顾客,我需要什么样的服务?”为话题,在酒店头.
（一）我希望酒店所有的员工都知道和理解我的要求-预见如何可以让我开心.
（二）我期待酒店能够提供就像在 家或海外一样的优质服务.
（三）我期待无论是我抵达或是离开的时候, 始终能够在酒店的大堂、电梯旁、旋转门看到员工友善的面孔.
（四）我期待所遇到的所有员工的仪容仪表都无可挑剔.
（五）我非常喜欢员工能记住我的名字,并这样称呼我.
（六）我喜欢人们彼此真诚的问候,以微笑及眼神的交流,愉快的相遇.
（七）我期待房间内的一切都井井有条, 干净整洁.
（八）我需要能够快速,高效的上网.
（九）我不明白任何延误或问题的原因 ,我只希望每件事情都能顺利.
（十）我知道你们把我称为客人,但别忘记我住在这里是付费的,并且希望得到高品质的服务
（十一）我希望可以让我快速的入住和结帐退房.
（十二）我希望酒店能够向我推荐值得一去的餐厅、购物场所等.如果我能够得到清晰的指示,并且买到价廉物美的商品,我将非常感动.
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How to handle hotel costumer complaint?
In a service industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of ...
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How to handle hotel costumer complaint?
In a service industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile, listen, be courteous, see what can be accomplished that is satisfying to both the consumer and the company you work for.
Listen to what they say very carefully and say "oh really, I'm sorry for the inconvinience, I'll get right on that" and then to be as polite as possible even if they start yelling. You just stay calm and ushually people complain about things that can be fixed easily. The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally, not every dissatisfied guest will make a complaint. therefore, complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
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