如何解决餐厅客户投诉问题英文三分钟对话的

如何解决餐厅客户投诉问题英文三分钟对话的
如何解决餐厅客户投诉问题英文三分钟对话的

如何解决餐厅客户投诉问题英文三分钟对话的
关於上错菜的投拆(complains about the wrong order)
G:Waiter.This isn’t what I
ordered!
侍应生.这不是我点的菜!
W:I’m very sorry,sir.What was your
order?
真对不起,先生.您点的是什麽?
G:I ordered a Shrimp Curry,not Beef
Curry.
我点的是咖哩鲜虾,不是咖哩牛肉!
W:I see,sir.I’ll bring you some at
once.
我明白了,先生.马上给您送来.
W:Your curry,sir.I’m very sorry for the
mistake.
您的咖哩,先生.抱歉弄错了.
G:Yes,please be more careful in the
future!
嗯,今後可要当心点!
W:I will,sire.I hope you enjoy your
meal.
我会的,先生.请慢用.
关於上菜过慢的抱怨(complains about a late order)
G:
Waiter.I ordered my meal at least thirty minutes ago and it still hasn’t
come.
Why is it taking so long?
侍应生,我至少在三十分钟前点的菜,到现在还没来.为什麽要这麽久?
W:I’m
very sorry,sir.I’ll check your order with the
Chef.
真对不起,先生.我会和主厨核对您点的菜.
G:Please do any hurry up!I’ve got an
appointment in fifteen minutes.
请快一点!十五分钟後我有个约会.
W:Just a moment,
please
请稍等.
(brings order上菜)
W:Your meal,sir.We’re very sorry for
the delay.Please enjoy your lunch.
先生,您的菜.抱歉耽搁了.请享用您的午餐.
沉着应对
1.
当你听不懂客人的意思时:对不起,我不明白,让我找我们领班/经理帮您的忙
I’m sorry .I
don’t understand .May I ask the captain /Manager to help you .
2.
当你不明白客人的意思时:对不起,我不明白,您可以让我看看吗
I’m sorry .i don’t understand ,Will you please
show me that.
3.当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的
I’m terribly sorry .we
are not permitted to do this.
4.在婉拒客人的要求时,说:恐怕不行,很遗憾
I’m afraid not
,unfortunately.
5.当客人向你致谢时,说:很高兴为您服务,或请别客气/很乐意效劳
My pleasure ./You are
welcome/Glad to be of service
6.能答应客人的要求时.可迅速答应时:当然可以先生/太太 我马上拿来先生/太太
立刻办
Certainly,sir/madam.I’ll go and get it right away,sir/madam Yes
sir/madam.
7.不能答应客人的要求致歉时:非常抱歉.恐怕我们没有
I’m sorry .we don’t
have…..
用电话询问遗失物件时的英语会话
G:　Is that the Coffee Shop?
请问是咖啡厅吗?
W:　Yes,
it is.May I help you?
是的,需要我效劳吗?
G:　Yes.I had breakfast in your
restaurant this morning and left my glasses there.Have your found
them?
我今天早上在贵餐厅用餐时把眼镜遗落在那边.您们有没看到?
W:　May I have your name,
please?
请问您贵姓?
G:　Yes,it’s Talbot.
我姓台伯.
W:　Could you describe
them,please?
请描述那副眼镜的外形好吗?
G:　Yes,they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的,那是一副色角质镜框女用眼镜,蓝色镜片.
W:　Could
you hold the line,please?I’ll check for you.
请不要挂断好吗?我查查看.
W:　I’m very
sorry to have kept you waiting.We have found your glasses,
ma’am.
劳您久等了.我们找到您的眼镜了,太太.
G:　Wonderful.I’ll come to pick it
up.
　　太好了,我会过来取回.
W:　Could you come to the Cashier’s Desk at the
entrance?
请到入口处的出纳台拿好吗?
G:　Fine.Thank you very
much.
　　好的.
W:　You’re welcome,
ma’am.
不客气.
请客人稍候时的英语会话
Dialogue:W = Waiter 服务生　　G = Guest
客人
W:Good evening,sir.Welcome to Lichang Seafood Restaurant.
先生,晚上好,欢迎光临黎昌海鲜大酒楼.
G:Good evening.早.
W:How many persons,
please?　请问有几位?
G:A table for three,please.三位.
W:I’m afraid all our
tables are taken,sir.Would you mind to wait a while?
先生,恐怕所有的位子都坐满了.您介意等到有空位吗?
G:Well,how long will it take?要等多久?
W:I’m not
sure.But we’ll get a table ready as fast as we can.我不确定.但我们会尽快帮您把位子准备好.
G:
OK,then I’ll wait.好吧,我等一会儿.
W:May I have your name,please?请问贵姓?
G:
Yes,It‘s Anderson.安德生.
W:Mr.Anderson.Thank you.Could you take a seat
over there and I will call you when the table is ready.
安德生先生.要不要到那边坐,有空位时我再叫您.
G:Fine.Please don’t forget!好的.请别忘了!
W:I
won’t,sir.(a table becomes vacant) 先生,（有一张空桌时）
W:We have a table for
you now,Mr.Anderson.This way,please.先生,现在有位子了.这边请.谢谢您的等候.
G:That’s ok.
没关系.